| Waterford City Enterprise Board is committed to providing a quality service in an efficient and professional manner to its customers.
Communications:
The Board will continue to monitor its communications system to ensure that City Enterprise Board customers and members of the public have a wide choice of communication method with the Board.
- Personal callers at the Board's offices will be dealt with courteously. Those who have prior appointments with members of staff will be seen promptly and in privacy where necessary.
- The Board will acknowledge all letters within five working days of receipt and will aim to reply to letters within two weeks. If an issue cannot be dealt with within the period an interim communication will be issued.
- The Board will endeavour to answer telephone calls within four rings.
- All e-mail sent to info@waterfordceb.com will be acknowledged promptly and forwarded to the relevant staff member for attention.
- The Board will update the website www.waterfordceb.com, on a regular basis to ensure information posted is accurate and up to date.
- The Board will provide user-friendly information leaflets on the Board's services.
Complaints:
Waterford City Enterprise Board has produced a document outlining the procedures for making complaints and the mechanism for dealing with complaints for information.
- Complaints will be acknowledged within one week.
- Complaints will be responded to within two weeks. In some exceptional cases an interim report on the complaint may be necessary.
- Details of complaints will be reported to the Board.
Information:
The staff of the Board will seek to ensure that you are fully informed of all of the Board's services, supports and subject to qualifying criteria, that you are facilitated in gaining proper access to these services and supports.
Access:
The Board recognises that it's customers are entitled to conduct their business with us in comfort and privacy. All information, both personal and business , provided by a customer will be dealt with in total confidence.
Customers will have access to the names of all staff with whom they are dealing.
Subject to prior commitments, including meetings, annual leave etc., staff will be available at the Board's office from 9.00 am to 5.00 pm, Monday to Friday. In exceptional cases staff will be available to meet with customers outside of these hours.
Level of Funding:
Employment Grants:
A maximum of €7,500 per full-time job created to an overall maximum of €75,000 per project. There may be a combination of repayable and non-repayable grant assistance.
Capital Grants:
A maximum of 50% of eligible capital expenditure and other investment or €75,000 whichever is the lesser.
Grant aid in excess of 35% will be in a repayable format, to be repaid over a period no longer than 5 years and an interest rate no higher than 6%.
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